Zendesk, a global leader in customer service software, recognized the importance of expanding its brand presence on TikTok, a rapidly growing platform with a diverse and engaged user base. The objective was to leverage short-form video marketing to increase brand awareness, engage with the TikTok community, and showcase Zendesk's innovative solutions in a creative and relatable manner.


  1. Strategic Planning: Video Supply collaborated closely with Zendesk to develop a strategic plan for short-form video marketing on TikTok. This involved identifying key messaging, target audience demographics, and content themes that aligned with Zendesk's brand identity and marketing objectives.
  2. Creative Conceptualization: Drawing upon Zendesk's unique value proposition and industry expertise, Video Supply conceptualized creative ideas for TikTok videos that would resonate with the platform's audience. These ideas ranged from informative product demonstrations to light-hearted skits and relatable customer service scenarios.
  3. Content Production: Video Supply executed the production of short-form TikTok videos from start to finish, including scripting, filming, editing, and post-production. The videos were designed to be visually engaging, entertaining, and shareable, with a focus on capturing viewers' attention within the first few seconds.
  4. Audience Engagement: Video Supply implemented strategies to encourage audience engagement and interaction with Zendesk's TikTok content. This included incorporating trending hashtags, leveraging TikTok's interactive features such as duets and challenges, and responding to comments and messages from users in a timely manner.
  5. Performance Analysis: Throughout the campaign, Video Supply continuously monitored the performance of Zendesk's TikTok videos, analyzing metrics such as views, likes, shares, and comments. Insights gained from this analysis were used to refine content strategies and optimize future video production.


The short-form TikTok video marketing services delivered impactful results for Zendesk:

  • Increased Brand Awareness: Zendesk's presence on TikTok grew significantly, reaching a wider audience and increasing brand visibility within the platform's community.
  • Engagement and Interaction: The TikTok videos generated high levels of engagement, with viewers interacting with and sharing Zendesk's content across the platform.
  • Positive Reception: Zendesk received positive feedback from TikTok users, who appreciated the informative and entertaining nature of the videos, as well as the brand's active engagement with the community.


Video Supply's short-form video marketing services on TikTok successfully elevated Zendesk's brand presence on the platform, fostering increased awareness, engagement, and interaction with the TikTok community. By leveraging creative storytelling, strategic planning, and audience-centric content, Zendesk effectively showcased its products and services in a way that resonated with TikTok users. This case study exemplifies the power of short-form video marketing in capturing attention, driving engagement, and amplifying brand impact on social media platforms like TikTok.

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Zendesk First Customer Role
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